Media Management and Updates via Finfo portal

Finfo Media

The need for market and sales-related information is increasing significantly in the building materials trade as more and more customers choose to shop online. The pressure on suppliers becomes high when all their customers demand the same information but in different formats.

With Finfo Media, you turn complex product information delivery into a seamless, standardized process. One source, one format, for every customer.

Finfo Media acts as a hub between the supplier and the retailers regarding product-related images, texts and other attachments. The service creates a quality-assured flow that benefits both parties. By using Finfo Media, you can direct all customers to one place where they, in turn, can retrieve the information in the same way from multiple suppliers.

The service customizes the format and layout according to the recipient's requirements. The service handles the flow of product images, product documents, and product texts in a unified and standardized manner between the supplier and the trade.

Getting started

To get started with Finfo Media, you need to be a Finfo customer and submit your article data through our article service, as well as have a signed agreement for the service.

Product Images

Providing high-quality product images is essential for successfully marketing your products in the digital world. An image can enhance the understanding of the product, strengthen your brand, and lead to increased sales.

Finfo recommends always including at least one high-quality Product Image, Single. This image is fundamental to how your products are perceived and can influence the customer's decision-making process. Complementing this with other types of images can enrich the product presentation and offer a more comprehensive visual experience for the customer. By carefully selecting images that represent your products, you contribute to a stronger presence in the digital commerce environment and improve the customer experience.

Object Name	Description	Position/ Quantity
Product Image, Single	Product isolated. Only one product per image. This is the most critical image. It should be of the highest possible quality and show the product clearly from an optimal angle. This image will act as the main image (heroImage) in the system and is often the first thing customers see.	1-9
Product Image, Group	Isolated products. Multiple of the same or similar product. Show your product together with complementary items or as part of a set. This helps customers understand how the product can be used alongside other products.	1-9
Contextual Image	Product with background. For example, in a usage context. By showing the product in its natural environment or usage scenario, you can help customers imagine the product in their own home or workplace.	1-9
Action Image	Image showing the product in use. Illustrate how the product is used to emphasise its features and benefits.	1-9
Line Drawing	Line drawing of the product. Ideal for highlighting technical specifications or the product's dimensions. This is especially useful for technical products.	1-9
Brand, Logo	The product's logo. Your brand's logo is important for recognition. Ensure that it is consistently presented across all your products.	1-9
Color	Image showing the color. For products where color plays a significant role, ensure that images accurately reflect the actual colors of the products.	1-9
Product Surface	Shows the product's surface. Close-ups showcasing texture and details can be crucial for convincing customers of the product's quality.	1-9

Recommended Specifications

Requirements - web

The images must at least meet the requirements for display in digital channels (web). The requirement applies to all Product images, Action- and Contextual images, Line drawing, Logo, Color, Product surface images, as well as energy labels.
The longest side must be at least 1200 pixels
Images cannot be larger than 60 MB
Accepted file types are JPG, TIFF, PNG, GIF and WebP

Requirements – print

For print quality the images must meet the following requirements:

The longest side must be at least 3508 pixels
Images cannot be larger than 60 MB
The file type must be JPG, TIFF, PNG, GIF or WebP
Images must have a transparent background.

Finfo has automatic control for incoming images and classifies them according to the matrix above. Finfo recommends delivering according to GS1 (high resolution), but other "image types" are accepted.

Images are sent to retailers without any changes or processing, so you should provide the highest quality images possible.

Product Documents

As a supplier, you have the option to submit twelve different types of documents. For certain types, you can upload up to nine per article, while others allow only one (see Table below). All documents must be in PDF format.

Object Name	Description	Format	Position/ Quantity
Product Data sheet	A product data sheet contains detailed information about the product, such as specifications, technical data, and product characteristics.	PDF	1-9
Safety Data sheet	Describes safety and handling of the product, including information on risks and any protective measures, according to applicable laws and regulations. This is particularly important for businesses handling chemicals or other potentially hazardous materials.	PDF	1-2
Construction Declaration (BVD)	Information on the product's environmental performance according to current regulations. Environmental labeling Type II.	PDF	1
Environmental Product Declaration (EPD)	Environmental Product Declaration, Type III labeling. Information on the product's environmental performance and its impact throughout its lifecycle. A critical document for customers focusing on sustainability, as an EPD can serve as a basis for evaluating the product's environmental impact in a project.	PDF	1
User Manual	A manual that provides detailed instructions on how to use the product correctly and efficiently. It often includes guidance, troubleshooting tips, and other instructions.	PDF	1-9
Installation Instructions	Step-by-step instructions for assembling or installing the product. This document facilitates the assembly process and minimizes the risk of incorrect installation.	PDF	1-9
Disassembly Instructions	The document describes how the product should be dismantled and reused, inspected for damage, and protected during transport and storage. It also includes guidelines for renovation and renewal, as well as information on available spare parts.	PDF	1-9
Exploded View	An illustration showing the product in cross-section and clearly identifying all components. This document demonstrates the product's construction, making maintenance and repairs easier.	PDF	1-9
Performance Declaration	Declarations specifying the product's performance characteristics and certifying compliance with applicable regulations through documents like Certificate of Conformity (CoC), Declaration of Conformity (DoC), and Declaration of Performance (DoP).	PDF	1
Product Catalog	Catalogs compile extensive information about a product range or assortment. They are often used as a marketing tool and help customers gain an overview of available products.	PDF	1-9
Certificate	Certifications indicating the product's compliance with specific standards and regulations.	PDF	1-9
Operation & Maintenance	Data sheet focusing on the maintenance of the product to ensure a long lifespan and optimal performance.	PDF	1-9

Energy Label Files

Object Name	Description	Format	Position/ Quantity
Energy Label (pdf)	Label for products showing their energy efficiency class, from A-G, to help consumers assess energy consumption.	PDF	1
Energy Label (image format)	Label for products showing their energy efficiency class, from A-G, to help consumers assess energy consumption.	JPG, TIFF, PNG, GIF, WebP	1
Product Sheet Energy Label / EPREL Documentation	Product declaration designed according to regulations. Environmental labeling Type II	PDF	1

Construction Files

Object Name	Description	Format	Position/ Quantity
CAD File	Digital file supporting CAD software for drawing and modelling objects.	Stp, dwg	1-2

Product Texts

Product texts and descriptions play a crucial role in communicating the value of a product to potential customers. Correctly and strategically crafted texts not only improve the customer's understanding of the product but also increase their willingness to make a purchase. As a supplier, you can submit four different types of texts, each serving a unique purpose. Together, they form a comprehensive product description that promotes sales and enhances the customer experience.

Object Name	Description	Max. characters
Web Name	A name tailored for use on websites and e-commerce platforms.	100
Product Text, Intro	A brief and concise text providing an initial insight into what the product offers. It should be both informative and persuasive, working well alongside a product image.	250
Product Text, Complete	A more detailed description that complements the summary. It should provide full information of the product and stand alone, meaning it can be read and understood without the summary.	4000
Bullet List	An informative list highlighting the key attributes and features that make the product unique (USP: Unique selling points).	1000

Some words are not allowed in product texts for legal reasons and will be blocked upon import.

Forest Stewardship Council, FSC, and PEFC are registered trademarks. To use these, the recipient of the product texts must have chain-of-custody certification or a trademark license for the specific product. Since many recipients lack this, they risk sanctions from FSC/PEFC if these words appear in marketing material (e-commerce is considered marketing in legal terms). Read more about this here.

Spare Parts and Accessories

It is possible to link entities to display a product together with its accessories and spare parts. By creating this connection, customers can easily see which accessories and spare parts are available for a product without having to identify them manually. Linking spare parts and accessories can lead to increased sales at the time of purchase, as well as for future needs.

Connect your product with accessories and spare parts to maximize your product information, boost sales, and increase customer satisfaction.

Example
A screwdriver (Product A) has two products that can be used together with it. By linking them, you can display bits (Product B) and a battery (Product C) to visualize and simplify the search for related products.

Object Name	Description	Position/ Quantity
Accessories	Link entities to expose a product together with accessories.	10
Spare Parts	Link entities to expose a product together with spare parts.	10

Model number/name

Object Name	Description	Position/ Quantity
Model number	Links multiple items that are part of the same product.	1

External links

Object Name	Description	Position/ Quantity
External links	Installation-, product- and marketing videos.	1-2

Resource management

Replace Resources

It is possible to replace an article's existing resources in Finfo Media. This is done by uploading a new resource with the same position as the resource to be replaced. It is only possible to replace resources of the same type.

Delete Resources

Currently, it is not possible to delete resources, they can only be unlinked via the interface.

Unlink Relations

There are three different ways to handle the unlinking of resources:

Unlink specific resources from an article.
Unlink specific articles from a resource.
Unlink all resources of a specific resource type.

If a resource is no longer linked to any article, it will automatically be deleted after 30 days.

Status and Statistics

In the statistics file, you can view the enrichment status of resources and product texts for all articles. The status file is named: Username_ArticleStatus.xlsx.

When an article is marked as obsolete in the article file process, it will remain in Finfo Media for 2.5 years. After two years, its status will be set to 90.